FAQ

Ordering

How do I place an order?
Add items to your cart and check out securely with any major payment method. You'll receive an order confirmation email immediately after purchase.

Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to update or cancel it before it ships.

Shipping

How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location and the item. You'll receive a tracking number by email as soon as your order ships.

Do you ship internationally?
Yes — we ship worldwide. Delivery times and rates vary by destination and are shown at checkout.

Why did my order arrive in multiple packages?
Some orders include items from different fulfillment centers, so they may arrive separately. This doesn't affect your total cost.

Returns & Refunds

What's your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our full Refund Policy for details.

My item arrived damaged or wrong — what now?
Email us within 48 hours of delivery with your order number and a photo of the item. We'll send a replacement or refund at no extra cost.

Payments

What payment methods do you accept?
We accept all major credit/debit cards and other methods shown at checkout.

Is my payment information secure?
Yes. All transactions are encrypted and processed through Shopify's secure checkout — we never see or store your card details.